Refund Policy

Returns are accepted only if the products you wish to return have not been tampered with, their packaging remains intact, the seal is unbroken, and there are no signs of damage due to use. In all other cases, and for reasons of hygiene and customer protection, we do not accept exchanges.

If you wish to return products purchased from our store, you must notify us in writing at info@oiloherb.com within 14 days, mentioning the date, purchase receipt number, and the reason for the return.

The withdrawal period begins from the moment the consumer receives the product, and the cost of returning the product is borne by the customer.

Assuming you receive written approval for the return from our store, we will provide you with the address to which you should send the products for return.

Depending on the method of return and the payment method you selected during your order, your funds will be refunded within 14 days from the date we receive the products. Refunds can be made by crediting your account, as specified to our store.