Terms of service

INTRODUCTION – GENERAL TERMS

The website www.oiloherb.com is the online store for displaying and selling products of the company “Essential Oils and Wellness Systems LTD”, based in Sofia, Bulgaria, Stara Planina 80 (Stolichna), Postal Code 1527, VAT No. BG207555907. Accessing and browsing the website www.oiloherb.com (hereinafter the “website” or the “webpage”) implies the user’s acceptance of the general terms and conditions of use set out in this text.
Make sure that you agree with the following terms and conditions and that you accept them unconditionally. By continuing to navigate and use the website, you expressly acknowledge that you have read, understood and unconditionally accepted all of these terms of use.
These terms of use constitute an agreement between the administrator and the user of the website and govern their transaction through it. Any modification of this agreement, in order to be valid, must be made in writing.
In the event that provisions of these terms are contrary to the applicable legal framework, they shall automatically cease to be valid and shall be removed from the website without affecting the validity of the other terms of use.
Oiloherb reserves the right to unilaterally modify or renew at any time the terms and conditions stated in this text without notice, as well as to modify or renew without notice the content of the website www.oiloherb.com.
In cases of changes of any kind to the content of the website, the previously agreed upon orders that have already been registered and are in the process of being processed or are in the process of being shipped are not affected.
The prices displayed in this online store only concern purchases from the specific website with the process that includes the purchase through it and/or via telephone order.

INFORMATION AND PRODUCTS PROVIDED
Oiloherb is committed to the completeness and validity of the information presented on the website www.oiloherb.com with regard to the existence of the essential characteristics that are described in each case for each product available through this online store, without prejudice to any technical or typographical errors that have escaped attention or have arisen unintentionally or due to any interruptions in the operation of the website due to force majeure.
In cases where an error occurs for the reasons described above, Oiloherb undertakes to make every effort to remedy any inconsistencies that may arise at the information level by informing this online store as soon as possible.

INTELLECTUAL AND INDUSTRIAL PROPERTY
Without explicit exceptions (third party, collaborator and third party copyrights), all content on the Website, including images, graphics, photographs, designs, texts, services and in general all files of this website are copyright and service marks of the Website and are protected by the relevant provisions of Bulgarian law, European law and international conventions. Therefore, none of them may be sold, copied, modified, reproduced, republished, uploaded, transmitted or distributed in any way. It is prohibited, without our prior written permission, to use, exploit, publish, republish, reproduce, copy or otherwise, with or without the content of the website and the services offered on it. It is strictly prohibited to process the content of the Website, including in particular the decompilation of the software contained therein or the processing of the source code in any way. It is not prohibited to individually store a single copy of part of the content on a single personal computer strictly for personal and not public or commercial use and without deleting the indication of its origin from the Website, without prejudice in any way to the relevant intellectual and industrial property rights.
In the event that users have access to streaming media services, it is strictly prohibited or by any technical means to store the stream on local media of any form, in whole or in part, in the same or another audio or video file format (e.g. wav, wma, mp3, mpeg, etc.) that exists today or will be invented in the future. It is also prohibited to post and download from the Website local (mechanical or electronic) photographs, logos, texts, animations, gifs, sounds, images in general, static or moving, etc., unless expressly permitted and to the extent that this is expressly permitted on any specific website/subpage. The other products or services mentioned on the electronic pages of this website and bearing the trademarks of the respective organizations, companies, partners, associations or publications, constitute their own intellectual and industrial property and therefore these entities bear the relevant responsibility.

PRIVACY POLICY
When visiting the pages of www.oiloherb.com, you may be asked to provide your personal information (name, surname, email address, product shipping address, optional VAT number, optional company name and headquarters, optional telephone number) in order to process your orders or to inform you about our products or for any other of the other purposes of processing personal data listed in the relevant table of our policy for the protection of your personal data.
The personal data you declare anywhere on the website www.oiloherb.com are kept exclusively and solely for reasons related to your transactions with us, the improvement of the services provided and the ensuring of the operation of the respective service and their collection and processing is carried out exclusively in accordance with the law and the personal data security policy of Oiloherb and exclusively for as long as necessary.
Oiloherb under no circumstances collects personal data that fall into special categories of personal data such as racial or ethnic origin, data concerning religious beliefs or political opinions. Unauthorized persons do not have access to your personal data.
Oiloherb employees or associates who have access to your personal data are limited and defined in the personal data protection policy, and every reasonable measure is taken so that our associates always act under conditions that fully ensure that your personal data is not subjected to any illegal processing.
At any time, the user reserves the right to be informed or object to the further processing of his/her data in accordance with the applicable legislation on the protection of personal data, as specifically analyzed in the Oiloherb personal data security policy. In the latter case, the user's personal information and data are immediately permanently deleted and immediately cease to be used.
For any question, suggestion or statement related to the protection of your personal data and information, please contact us by sending an email to info@oiloherb.com. Please read Oiloherb's personal data protection policy in particular.

LIMITATION OF LIABILITY
Oiloherb is committed to promptly informing customers or users of this online store in the event of a discrepancy between the actual and the indicated availability of the products or more generally in the event of a typographical error.
The availability of the displayed products refers to the given moment at which the user-visitor sees the specific information. Furthermore, the availability of the products may change from moment to moment beyond the control of Oiloherb, such as in the event of selling part of the indicated quantity or binding it to another, different order. In cases where the products you ordered are not available, you will be informed by e-mail or by phone about the exact delivery time. If you agree to the new delivery time, you must inform us.
Oiloherb makes every effort to ensure the complete and technically uninterrupted and secure operation of the website.
Oiloherb is not responsible for acts or omissions of third parties and in particular unauthorized third party interventions in products and/or services and/or information available through this website.
Oiloherb is not responsible for any errors in prices, product characteristics or photographs presented on this website and reserves the right to change prices without notice.
Oiloherb is not responsible for any direct or indirect, positive or consequential damage, negative interest, damage from criminal prosecution, arising in relation to the operation and/or use of this online store.
Users are solely responsible for the evaluation and selection of the products and services offered by the website and Oiloherb is not responsible for the correctness of the users' choice, or any incompatibilities between the products and services provided.
The transport of goods is carried out on behalf of and under the responsibility of the customer. In case of a defective or problematic product, please contact us as soon as possible and you will be served immediately by replacing the problematic product or getting your money back.
If for reasons of force majeure (e.g. bad weather conditions, strikes, etc.) it is not possible to deliver the products or services to you within the predetermined time, we will inform you, so that you can tell us if you wish, under these circumstances, to complete your order.
Oiloherb bears no responsibility for any situation that is beyond their own fault, but will make every effort to serve you better.
Under any circumstances, including negligence, the Website is not liable for any form of damage suffered by the visitor/user of the pages, services, products, options and contents of the Website which he/she proceeds with on his/her own initiative and with knowledge of the terms of this and/or the on-line sales contract and/or electronic payment (if this is done directly on the Website). The products and/or services and in general the content of the Website are provided "as is" without any warranty expressed or implied in any way. To the maximum extent and in accordance with the law, the Website disclaims all warranties, express or implied, including, but not limited to, those that imply merchantability and fitness for a particular purpose. The Website does not guarantee that the pages, products, services, options and contents will be provided without interruption, without errors and that errors will be corrected. Also, the Website does not guarantee that the same or any other related site or server through which they are made available to you are provided without "viruses" or other harmful components. The Website does not guarantee in any way the correctness, completeness or availability of the contents, pages, services, options or their results. The cost of any corrections or services is borne by the visitor/user and in no case by the Website. It is clarified that the content of the Website is commercial and not informative, and therefore users cannot base any behavior on the information contained therein and the Website does not bear any responsibility in the event that any of the information included in the Website is inaccurate.

Especially for issues concerning properties, description, use, price, etc. of the products offered for sale, visitors/users of the Website are required to contact the Website and are fully bound by the sales contract that they are asked to conclude/consent to during the order execution process. The Website is not responsible for opinions/views/positions/messages/publications of third parties wherever expressed on the Website. The Website is not responsible for the content of the messages sent. The messages represent their sender and not necessarily the opinion of the people and agents of the Website or other users. Any user who believes that they are affected either personally or at a general level can contact the website administrators and express their complaints at the contact details below. The Website in its transactions from the online store is not responsible and is not liable for any damage or loss arising from the cancellation of orders, from non-execution or from a delay in their execution, for any reason. It does not guarantee the availability of the products displayed in the online store, but informs the customer about the availability or not, in which case it bears no further responsibility. The online store provides content (i.e. information, names, images, illustrations), products and services available through the website "as is". Under no circumstances is the Website liable, civilly or criminally, for any damage (positive, special or consequential, which indicatively and not limitingly, alternatively and/or cumulatively consists of loss of profits, data, lost profits, financial satisfaction, etc.) to a visitor to the online store or a third party due to a reason related to the operation or non-operation and/or use of the website and/or inability to provide services and/or products and/or information made available by it and/or any other third party interventions in products and/or services and/or information made available through it.

SECURITY OF DATA TRANSACTIONS
At Oiloherb we recognize the importance of the issue of both the security of your personal data and the security of your electronic transactions and we take all necessary measures with our partners, ensuring your maximum possible security with the most modern and advanced methods. All information related to your personal details and transactions are always safe and confidential. Your credit card details are not disclosed to us because automatic transactions are carried out in the Bank's secure system and these details are registered only in it, providing an absolute security guarantee. In any case, Oiloherb urges users to frequently check their personal data and to change, if they deem it appropriate, their passwords regularly. Finally, the use of this online store by minors is expressly prohibited.

DISPUTE RESOLUTION
The Website reserves the right to unilaterally modify the content of all terms of use without notice. For this reason, the visitor/user of the Website must visit them frequently to be informed about them. The above terms and conditions of use of the Website, the online sales contract and any amendment, modification or alteration thereof are governed and supplemented by Bulgarian law, the law of the European Union and the relevant international treaties governing issues related to electronic commerce as well as by the Consumer Protection Law regulating issues related to distance sales. Any provision of these terms that becomes legally unenforceable is automatically revoked and removed from this, without in any way affecting the validity of the other terms. This constitutes the entire agreement between the Website and the visitor/user of its pages and is binding only on them. The on-line sales contract on the Website concerns orders/purchases and payments on the Website and operates in addition to this. No modification of these terms will be taken into account and will not form part of these agreements, if it has not been formulated in writing and has not been incorporated into them. The competent courts for the resolution of any disputes arising from the visit/use of the Website pages are the courts of Sofia in accordance with Bulgarian law.

CONTACT
For any matter concerning the content, use or operation of this website, regarding legal or ethical issues, in particular regarding the reproduction and use of intellectual property rights, as well as the use of chat rooms, newsletters, polls and newsletters, please inform us by sending an email to info@oiloherb.com