Terms of service

The website www.oiloherb.com is the online store for showcasing and distributing products by the company ‘Essential Oils and Wellness Systems LTD,’ headquartered at Stara Planina 80 (Stolichna), Sofia, Bulgaria, postal code 1527, VAT ID BG207555907. Accessing and browsing the website www.oiloherb.com (hereinafter referred to as the ‘website’) implies the user’s acceptance of the general terms and conditions outlined in this text.

Please ensure that you agree with the following terms and conditions and accept them unreservedly. By proceeding with navigation and using the website, you explicitly acknowledge that you have read, understood, and unconditionally accepted all the terms of use.

These terms of use constitute an agreement between the administrator and the user of the website, governing their transactions through it. Any modification to this agreement must be made in writing.

In the event that any provisions of these terms conflict with applicable legal requirements, those provisions cease to apply automatically and are removed from the website without affecting the validity of the remaining terms of use.

Oiloherb reserves the right to unilaterally modify or update the terms and conditions stated in this text at any time, without prior notice, as well as to modify or update the content of the website www.oiloherb.com without obligation to provide advance warning.

In cases of any changes to the content of the website, the pre-agreed terms for orders that have already been registered and are in the process of being processed or are in the shipping process remain unaffected.

The prices displayed on this online store apply only to purchases made through this specific website, either via online ordering or telephone orders.

PROVIDED INFORMATION AND PRODUCTS Oiloherb is committed to the completeness and accuracy of the information presented on the website www.oiloherb.com regarding the essential characteristics described for each product available through this online store, subject to possible technical or typographical errors that may have escaped attention or occurred unintentionally, or due to any interruptions in the website’s operation for reasons of force majeure.

In cases where errors occur for the reasons described above, Oiloherb undertakes to make every effort to rectify any inconsistencies that may arise in terms of information, updating the online store as soon as possible.

INTELLECTUAL AND INDUSTRIAL PROPERTY

Subject to explicit exceptions (such as third-party copyrights, collaborators, and third parties), all content on the website, including images, graphics, photographs, designs, texts, services, and all files within this website, are trademarks of intellectual and industrial property of the website and are protected by relevant provisions of Bulgarian law, European law, and international conventions. Therefore, none of these may constitute, wholly or partially, objects for sale, copying, modification, reproduction, republication, or be “loaded,” transmitted, or distributed in any way. Without our prior written permission, the use, exploitation, publication, republication, reproduction, copying, or any other means of the website’s content and the services offered therein is strictly prohibited. The processing of the website’s content, including the decompilation of the software contained therein or the modification of the source code in any way, is strictly prohibited. Individual storage of a copy of part of the content on a single personal computer is allowed strictly for personal, non-public, or commercial use, without removing the indication of its origin from the website, subject to the relevant intellectual and industrial property rights in any way.

In cases where users have access to streaming media services, strict prohibition applies to the local storage of the stream in any form, wholly or partially, in the same or different audio or image file format (e.g., wav, wma, mp3, mpeg, etc.) that exists today or will be invented in the future. Posting and downloading local (mechanical or electronic) photographs, logos, texts, animations, gifs, sounds, images in general, static or moving, from the website is also prohibited unless explicitly allowed and to the extent permitted by any specific website/subpage. Other products or services mentioned on the electronic pages of this website, bearing the trademarks of the respective organizations, companies, collaborators, associations, or publishers, constitute their own intellectual and industrial property, and therefore, these entities bear the relevant responsibility.

DATA PROTECTION

During your visit to the pages of www.oiloherb.com, you may be asked to provide personal information related to you (such as name, surname, email address, product delivery address, optional VAT number, optional company name and registered office, optional phone number) in order to process your orders or inform you about our offered products, among other purposes listed in the relevant table of our data protection policy.

The personal data you provide anywhere on the website www.oiloherb.com are exclusively maintained for purposes related to your transactions with us, improving the services provided, and ensuring the operation of the corresponding service. The collection and processing occur strictly in accordance with the law and Oiloherb’s personal data security policy, and only for the necessary duration.

Under no circumstances does Oiloherb collect personal data falling into special categories, such as racial or ethnic origin, data concerning religious beliefs, or political opinions. Unauthorized individuals do not have access to your personal data.

Employees or collaborators of Oiloherb who have access to your personal data are limited and defined by the personal data protection policy. Every reasonable measure is taken to ensure that our collaborators always act under conditions that fully safeguard your personal data from any illegal processing.

At any time, users retain the right to be informed or object to further processing of their data in accordance with the applicable legislation on personal data protection, as detailed in Oiloherb’s privacy policy. In the latter case, the user’s personal data are immediately and permanently deleted and cease to be used.

For any inquiries, suggestions, or statements related to personal data protection, please feel free to contact us by sending an email to info@oiloherb.com. Please refer to our privacy policy for more detailed information.

LIMITATION OF LIABILITY

Oiloherb is committed to promptly informing customers or users of this online store in case any discrepancy is found between the actual and stated availability of products or in the event of typographical errors.

The availability of the displayed products refers to the moment when the user or visitor views the specific information. Furthermore, the availability of products may change at any time beyond Oiloherb’s control, such as when part of the stated quantity is sold or reserved for a different order. In cases where the products you ordered are not available, you will be notified via email or phone regarding the precise delivery time. If you agree to the new delivery time, please keep us informed.

Oiloherb makes every effort to ensure the complete, technically unobstructed, and secure operation of the website. However, Oiloherb assumes no responsibility for actions or omissions by third parties, especially unauthorized interventions in products, services, or information provided through this website.

Oiloherb is not liable for any direct, indirect, positive, or consequential damages arising from the operation or use of this online store. Users are solely responsible for evaluating and selecting the products and services offered on the website, and Oiloherb bears no responsibility for the accuracy of users’ choices or any incompatibilities between the provided products and services.

The transportation of goods is carried out at the customer’s expense and responsibility. In the case of defective or problematic products, please contact us promptly, and we will promptly replace the faulty product or refund your money.

If, due to force majeure (e.g., adverse weather conditions, strikes, etc.), it is not possible to deliver the products or services within the predetermined time, we will inform you. You can then decide whether you wish to proceed with the order under these circumstances.

While Oiloherb is not liable for situations beyond its control, we strive to provide you with the best possible service.

Limitation of Liability

Under any circumstances, including cases of negligence, the Website disclaims responsibility for any form of damage suffered by the visitor/user of the pages, services, products, options, and content of the Website, undertaken at their own initiative and with knowledge of the terms of the present and/or the online sales or electronic payment agreement (if made directly on the Website). The products and/or services, as well as the overall content of the Website, are provided “as is” without any express or implied warranties. To the fullest extent permitted by law, the Website rejects all explicit or implied warranties, including, but not limited to, those implying merchantability and fitness for a particular purpose. The Website does not guarantee uninterrupted, error-free access to pages, products, services, options, or their content, nor does it guarantee that errors will be corrected. Additionally, the Website does not guarantee that the Website itself or any other related site or server made available to you will be free from viruses or other harmful components. In no event does the Website guarantee the accuracy, completeness, or availability of the content, pages, services, options, or their results. The cost of any necessary corrections or services is borne by the visitor/user, and the Website assumes no responsibility in this regard. It is clarified that the content of the Website is commercial, not informational. Therefore, users cannot base any behavior on the information contained therein, and the Website is not liable if any of the information provided on the Website is inaccurate. Specifically regarding matters related to properties, descriptions, use, price, etc., of products offered for sale, visitors/users of the Website must communicate with the Website and are fully bound by the sales agreement they are called to conclude/consent to during the order execution process. The Website is not responsible for third-party opinions/statements/placements/messages/publications expressed anywhere on the Website. The Website is not liable for the content of sent messages. Messages represent the sender and not necessarily the opinion of the people or agents of the Website or other users. Any user who believes they are affected personally or generally can contact the administrators of the Website and express their complaints using the contact details provided. In transactions conducted through the online store, the Website is not liable and does not assume liability for any damage or loss arising from the cancellation of orders, non-execution, or delay in their execution, for any reason. The Website does not guarantee the availability of the products displayed in the online store, but it informs the customer about availability or lack thereof, and in this case, it assumes no further responsibility. The online store provides content (i.e., information, names, images, representations), products, and services available through the website “as is.”

Limitation of Liability

Under no circumstances shall the Website be held civilly or criminally liable for any damage (positive, special, or consequential, including but not limited to loss of profits, data, lost earnings, monetary satisfaction, etc.) suffered by visitors of the online store or third parties due to matters related to the operation or non-operation, provision of services or products, or information made available by the Website or any other third-party interventions.

DATA TRANSACTION SECURITY

At Oiloherb, we recognize the importance of both personal data security and the security of your electronic transactions. We take all necessary measures, in collaboration with our partners, to ensure your maximum security using modern and advanced methods. All information related to your personal data and transactions is always secure and confidential. Your credit card details are not disclosed to us because automatic transactions occur within the secure system of the Bank, ensuring an absolute guarantee of security.

In any case, Oiloherb encourages users to regularly check their personal data and, if deemed appropriate, change their access passwords. Lastly, the use of this online store by minors is strictly prohibited.

Settlement of Disputes The website reserves the right to unilaterally modify the content of all terms of use without prior notice. For this reason, visitors/users of the website should check them frequently for updates. The aforementioned terms and conditions of website use, the online sales agreement, and any amendments or alterations are governed by Bulgarian law, European Union law, and relevant international treaties related to e-commerce, as well as the Law on Consumer Protection that regulates distance sales. Any provision of these terms that becomes legally unenforceable is automatically revoked and removed from the present terms, without affecting the validity of the remaining terms. This constitutes the overall agreement between the website and its visitors/users and binds only them. The online sales agreement on the website applies to orders/purchases and payments made on the website and operates in addition to the present terms. Any modification of these terms will not be considered unless it is formulated in writing and incorporated into these agreements. The competent courts for resolving any disputes arising from visiting or using the website’s pages are those in Sofia, in accordance with Bulgarian law.

CONTACT

For any matters related to the content, use, or operation of this website, especially concerning legal or ethical issues related to intellectual property rights, as well as the use of chat rooms, newsletters, surveys, and informational bulletins, please contact us by sending an email to info@oiloherb.com.