Terms of service

INTRODUCTION – GENERAL TERMS

The online website www.oiloherb.com is the online store for the exhibition and sale of the products of the company "Essential Oils and Wellness Systems LTD", based in Sofia, Bulgaria, Stara Planina 80 (Stolichna), TK 1527, VAT number BG207555907. Entering and browsing the website www.oiloherb.com (hereinafter the "website" or "website") presupposes the user's acceptance of the general terms and conditions of use set forth herein.
Make sure you agree to the terms and conditions below and accept them unconditionally. By continuing to navigate and use the website, you expressly acknowledge that you have read, understood and unconditionally accepted all of these terms of use.
These terms of use constitute the agreement between the administrator and the user of the website and govern their transaction through it. Any amendment to this agreement, in order to be effective, must be in writing.
In the event that provisions of these terms contradict the applicable legal framework, they automatically cease to apply and are removed from the website without affecting the validity of the other terms of use.
Oiloherb reserves the right to unilaterally modify or renew at any time the terms and conditions stated in this text without obligation of warning as well as to modify or renew without obligation of warning the content of the online website www.oiloherb.com.
In cases of changes of any kind to the content of the website, the pre-agreed for orders that have already been registered and are in the process of being processed or are in the process of being shipped are not affected.
The prices displayed in this online store only concern purchases from the specific website with the process that includes the purchase through it and/or via telephone order.

INFORMATION AND PRODUCTS PROVIDED
Oiloherb is committed to the completeness and validity of the information presented on the website www.oiloherb.com in terms of the existence of the essential characteristics described as the case may be for each product available through this online store, subject to possible technical or typographical errors, which have escaped attention or have arisen unintentionally or due to any interruptions of the website for reasons of force majeure.
In cases where an error occurs for the reasons described above, Oiloherb undertakes to make every effort to restore any inconsistencies that may arise at the level of information by updating this online store as soon as possible.

INTELLECTUAL AND INDUSTRIAL PROPERTY
Except for express exceptions (copyrights of third parties, partners and third parties), all content on the Website, including images, graphics, photographs, designs, texts, services and generally all files of this Website are copyright marks and service marks of the Website and are protected by the relevant provisions of Bulgarian law, European law and international conventions. Consequently, none of them may be in whole or in part sold, copied, modified, reproduced, republished or "uploaded", transmitted or distributed in any way. It is prohibited, without our prior written permission, to use, exploit, publish, republish, reproduce, copy or otherwise, with or without the content of the website and the services offered on it. It is strictly prohibited to edit the content of the Website, including in particular decompiling the software contained therein or editing the source code in any way. The individual storage of a single copy of a portion of the content on a single personal computer strictly for personal and non-public or commercial use and without erasing its indication of origin from the Website is not prohibited, without prejudice in any way to the relevant intellectual and industrial property rights.
In the event that users access streaming media services, it is strictly prohibited or by any technical means to store the stream on local media in any form, in whole or in part, in the same or other audio or video file format (e.g. wav , wma, mp3, mpeg, etc.) that exists today or will be invented in the future. The posting and downloading from the Site of local (mechanical or electronic) photographs, logos, texts, animations, gifs, sounds, images in general, static or animated, etc., is also prohibited, unless expressly permitted and to the extent expressly permitted on any particular webpage/subpage. The other products or services mentioned on the online pages of this website and bearing the marks of the respective organizations, companies, partners, associations or publications, are their own intellectual and industrial property and therefore these entities bear the relevant responsibility.

PRIVACY
During your visit to the pages of www.oiloherb.com you may be asked to provide your personal information (name, surname, e-mail address, product shipping address, optional VAT number, optional name and registered office of your company, optional telephone number) to process your orders or to inform you about our products on offer or for any of the other personal data processing purposes listed in the relevant table of our privacy policy.
The personal data that you declare anywhere on the website www.oiloherb.com are kept exclusively and solely for reasons related to your transactions with us, the improvement of the services provided and ensuring the operation of the respective service and their collection and processing is done exclusively in accordance with the law and Oiloherb's personal data security policy and exclusively for as long as this is necessary.
Oiloherb under no circumstances collects personal data that falls under special categories of personal data such as racial or ethnic origin, data concerning religious beliefs or political opinions. Unauthorized persons do not have access to your personal data.
The employees or partners of Oiloherb who have access to your personal data are limited and defined in the personal data protection policy, every reasonable measure is taken so that our partners always act under conditions that fully ensure that your personal data does not undergo any illegal processing .
At any time the user reserves the right to information or to object to the further processing of his data in accordance with the existing legislation on the protection of personal data, as analyzed in particular in the personal data security policy of Oiloherb. In the latter case, the user's personal information and data are immediately permanently deleted and immediately cease to be used.
For any question, proposal or statement related to the protection of your personal data and information, please contact us by sending an email to info@oiloherb.com. Please read the Oiloherb personal data protection policy in particular.

LIMITATION OF LIABILITY
Oiloherb is committed to promptly informing customers or users of this online store in the event of a discrepancy between the actual and listed availability of the products or, more generally, in the event of a typographical error.
The availability of the displayed products refers to the given moment when the user-visitor sees the specific information. Furthermore, the availability of the products may change from moment to moment beyond the control of Oiloherb, as for example in case of sale of part of the listed quantity or commitment to another, different order. In cases where the products you ordered are not available, you will be informed by e-mail or by phone about the exact delivery time. If you agree on the new delivery time you should inform us.
Oiloherb makes every effort for the complete and technically seamless and secure operation of the website.
Oiloherb has no responsibility for acts or omissions of third parties and especially unauthorized interventions by third parties in products and/or services and/or information available through this website.
Oiloherb is not responsible for any errors in prices, product features or photos presented on this website and reserves the right to change prices without notice.
Oiloherb bears no responsibility for direct or indirect, positive or collateral damage, negative difference, damage from criminal prosecution, arising in relation to the operation and/or use of this online store.
Users are solely responsible for the evaluation and selection of the products and services offered by the website and Oiloherb bears no responsibility in relation to the correctness of the users' selection, or any incompatibilities between the products-services provided.
The goods are transported on behalf and under the responsibility of the customer. In case of a defective or problematic product, please contact us as soon as possible and you will be served immediately by replacing the problematic product or getting your money back.
If for reasons of force majeure (e.g. bad weather conditions, strikes, etc.) it is not possible to deliver the products or services within the predetermined time, we will inform you, so that you can tell us if you wish, under these conditions, the completion of your order.
Oiloherb is not responsible for any situation beyond their fault, but will make every effort to serve you better.
Under any circumstances, including in the case of negligence, the Website is not responsible for any form of damage suffered by the visitor/user of the pages, services, products, options and contents of the Website which he/she does on his/her own initiative and with the knowledge of the terms of this and/or the online sales contract and/or electronic payment (provided this is done directly on the Website). The products and/or services and in general the content of the Website are provided "as is" without any guarantee expressed or implied in any way. To the fullest extent permitted by law, the Website disclaims all warranties express or implied, including but not limited to those of merchantability and fitness for a particular purpose. The Website does not warrant that the pages, products, services, options and contents will be provided uninterrupted, error-free and that errors will be corrected. Also, the Website does not guarantee that it or any other related site or server through which they are made available to you, are provided free of "viruses" or other harmful components. The Website does not in any way guarantee the correctness, completeness or availability of the contents, pages, services, options or their results. The cost of any corrections or services is borne by the visitor/user and in no case by the Website. It is clarified that the content of the Website is commercial and not informational, and therefore users cannot base any behavior on the information contained therein and the Website bears no responsibility in the event that any of the information contained on the Website is inaccurate . Especially for matters concerning properties, description, use, price, etc. of the products offered for sale, visitors/users of the Website are obliged to communicate with the Website and are fully bound by the sales contract that they are asked to conclude/consent to during the execution process order. The Website is not responsible for third party views / opinions / placements / messages / publications wherever expressed on the Website. The Website is not responsible for the content of messages sent. Messages represent their sender and not necessarily the opinion of the people and actors of the Website or other users. Any user who believes that they are affected either personally or at a general level can contact the administrators of the website and express their complaints at the contact details below. The Website in its transactions from the online store is not responsible and is not liable for damages for any loss or damage arising from the cancellation of orders, from the non-execution or delay in their execution, for any reason. It does not guarantee the availability of the products displayed in the online store, but informs the customer of the availability or not, in which case it bears no further responsibility. The online store provides content (ie information, names, images, illustrations), products and services available through the website "as is". In no case is the Website liable civilly or criminally for any damage (positive, special or consequential, which indicatively and not restrictively, disjunctively and/or cumulatively consists of loss of profits, data, lost profits, monetary satisfaction, etc.) of a visitor of the online store or a third party for a reason related to the operation or non-operation and/or the use of the website and/or inability to provide services and/or products and/or information available from it and/or any other interventions by third parties in products and/or services and/or information available through it.

TRANSACTION DATA SECURITY
At Oiloherb we recognize the importance of both the security of your personal data and the security of your electronic transactions and we take all the necessary measures with our partners ensuring your maximum security with the most modern and advanced methods. All information related to your personal details and transactions are always secure and private. Your credit card details are not disclosed to us because automatic transactions are carried out in the Bank's secure system and these details are only registered in it, providing an absolute security guarantee.
In any case, Oiloherb urges users to frequently check their personal data and, if deemed appropriate, change their passwords regularly. Finally, the use of this online store by minors is expressly prohibited.

DISPUTE RESOLUTION
The Website reserves the right to unilaterally modify the content of all terms of use without notice. For this reason, the visitor/user of the Website must visit them often to be informed about it. The above terms and conditions of use of the Website, the online sales contract and any modification, alteration or alteration thereof are governed by and supplemented by Bulgarian law, European Union law and relevant international treaties governing matters relating to electronic commerce as and by the Consumer Protection Act which regulates matters relating to distance selling. Any provision of these terms that becomes legally unenforceable, is automatically revoked and removed from the present, without in any way affecting the validity of the other terms. This constitutes the entire agreement between the Website and the visitor/user of its pages and only binds them. The on-line sales contract on the Website concerns orders/purchases and payments on the Website and operates in addition to this one. No modification of these terms shall be considered or made a part of these agreements unless made in writing and incorporated herein. Competent courts for the resolution of any disputes arising from the visit / use of the pages of the Website shall be the courts of Sofia in accordance with Bulgarian law.

CONTACT
For any matter concerning the content, use or operation of this website, regarding legal or ethical issues, in particular regarding the reproduction and use of intellectual property rights, as well as the use of chat rooms, newsletters, polls and newsletters , let us know by sending an email to info@oiloherb.com